This document concerns Aster’s software service and its merchant customers. Store product sales remain the responsibility of the actual merchant.
1. Scope and responsibility
This draft applies to merchants, authorized users, uploaded content, stores and automation invoked through the Platform. Merchants must verify that products may be sold in selling, dispatch and destination locations and obtain required permits, labels and safety documentation. AI-generated copy or an unblocked listing does not signify approval. The Platform may impose disclosed restrictions stricter than local law; changes require reasonable notice and protection of accrued consumer rights.
2. Prohibited products and activities
Illegal, stolen, counterfeit and rights-infringing goods are prohibited, as are fraud, money laundering, sanctions evasion, exploitation and trade in unlawfully obtained data. Malware, account-theft services, forged identities or documents, unlawful adult content and sexual exploitation of minors are prohibited. The default proposal does not support weapons, controlled drugs, gambling, unlicensed financial products or other high-risk activities needing special regulatory approval. Any expressly approved exception must be lawful, permitted by the PSP and covered by specific written terms.
3. Restricted categories requiring review
Food, supplements, cosmetics, health-related goods, batteries, children’s products and other specially regulated categories require market-specific evidence and fulfillment arrangements. Unsupported therapeutic, certification, environmental or performance claims are prohibited. Applicable age limits, labels, recalls and producer or responsible-person details must be displayed accurately and kept current. Merchants must maintain an actionable recall and customer-notification process and cannot delegate product-safety judgments to an agent alone.
4. Truthful marketing and reviews
Fabricated reviews, order counts, countdowns, stock scarcity, comparison prices and independent endorsements are prohibited; AI must not impersonate actual purchasers in reviews. Discounts, gifts, subscriptions and promotional relationships must disclose material conditions and required relationships. Unpermitted bulk marketing, unlawful mailing lists and deceptive interfaces obstructing cancellation or refunds are prohibited. SEO content must reflect actual products and services rather than mass-generated false brand affiliations or deceptive pages.
5. Technical and data abuse
Tenant probing, authorization or allowance bypass, credential theft, malicious code, API abuse and prompt injection intended to expose secrets are prohibited. Personal-data scraping or exporting support, payment or order data to unapproved tools is not allowed without authority. Security research should be coordinated through security@example.com and avoid damage, real consumer data and persistent access. This draft does not itself authorize testing production systems.
6. Detection, measures and notice
The Platform may investigate complaints, specific evidence and proportionate security signals and restrict an individual listing, a risky operation or an account where necessary. Unless prohibited by law, clearly urgent or prejudicial to an investigation, it explains the content affected, policy basis, measure scope and appeal route. An unreviewed generative-AI conclusion cannot justify asset confiscation, denial of consumer rights or a permanent ban. Necessary evidence is preserved with controlled access and retention.
7. Appeals and correction
Merchants may send the decision reference, evidence of lawful activity and corrective steps to abuse@example.com for human review that does not rely solely on the original automated result. The proposed acknowledgment target is five business days, with updates for complex matters. Appeals do not block necessary temporary safeguards, but verified lawful content should be restored promptly. Good-faith errors should be distinguished from repeated or serious abuse, with legally permitted export and customer after-sales arrangements on termination.