This document concerns Aster’s software service and its merchant customers. Store product sales remain the responsibility of the actual merchant.
1. Proposed pricing and scope
This policy applies only to Aster’s software subscription fees charged to merchants, not consumer orders placed with stores. Proposed preview prices in USD are Launch $39 monthly or $390 annually; Grow $99 monthly or $990 annually; and Scale $249 monthly or $2,490 annually. Annual billing is one payment for 12 months at the price of ten monthly payments, approximately 16.67% less, and is not billed monthly. These are proposed prices, not a live offer; production checkout must confirm the final amount, taxes and allowances.
2. Confirmation and affirmative consent
Before charging, the page must display beside the purchase action the plan, total current charge, currency, taxes, start date, period, renewal amount and date, whether renewal is automatic, and a direct cancellation method. Automatic renewal requires affirmative authorization through a separate, unselected control, with evidence retained. A saved payment method alone does not authorize changes in price, period or add-ons; fresh consent is obtained where required. Marketing consent is separate from paid-subscription authorization.
3. Billing, allowances and third-party costs
This proposal includes no free trial that converts to paid service and no automatic overage billing. When an allowance is reached, the service should offer an optional upgrade or pause new limited operations while preserving access needed for existing orders, refund handling and data. Customers incur upgrade or add-on fees only after seeing and expressly accepting them. PSP processing, domains, shipping, tax filing and separately connected services are not included in software fees and must be disclosed by the actual provider or order.
4. Renewal and reminders
Subscriptions renew on the selected monthly or annual cycle only with valid authorization. The proposed service commitment is annual reminders at least 30 and seven days before renewal and monthly reminders at least seven days before renewal, showing the amount, date and cancellation link; applicable legal timing and format requirements prevail. Renewal price increases require at least 30 days’ notice and do not apply retrospectively to the current term. If notice is insufficient, the change must be deferred or valid consent obtained. Failed reminders must be recorded and handled.
5. Direct cancellation and effect
Customers may cancel online through Workspace settings → Billing → Cancel renewal, without a phone call, a reason or prior interaction with an agent. Successful cancellation immediately shows confirmation, the service end date and a retainable receipt. Customers unable to sign in may contact billing@example.com and complete proportionate identity verification. Cancellation submitted before the next renewal stops future renewal; paid access normally continues to the end of the current term. Removing a payment method or ceasing use is not cancellation. No subsequent unauthorized charge may be made after authorization is withdrawn.
6. Plan changes and failed payments
Upgrades require a displayed, day-based prorated price and confirmation. Downgrades normally take effect next term without retroactively reducing paid entitlements. Failed payment triggers notice and a way to update the method, with a proposed seven-day grace period. The Platform must not substitute a different billed product or attempt another unauthorized payment account. After the grace period, new publishing and AI usage may be restricted, while reasonable cancellation, billing, existing after-sales and export paths remain available. Customers must keep billing contacts current.
7. Refunds and disputes
Current-term fees are generally not prorated merely because a customer voluntarily stops using the service, except for statutory rights, duplicate or erroneous charges, unauthorized renewal, undelivered service, Platform fault or another written commitment. Annual billing is not an absolute no-refund rule; mandatory refund rights prevail. Customers may request human review at billing@example.com with the invoice reference, with a proposed response within five business days. Approved refunds return to the original method; processing and expected PSP posting times are communicated separately. An AI risk score alone cannot determine refusal.
8. Taxes, records and rule status
Production invoices must identify the billing entity example, tax number example, tax type and taxable amount; tax-inclusive pricing required by local law must not be replaced with a last-step tax addition. Checkout confirmation and invoices determine the billing currency; issuers or conversion services may charge separately. Renewal rules must be checked against location, customer status and current law. This policy does not claim the FTC’s 2024 click-to-cancel amendments remain effective. Affirmative renewal choices and convenient cancellation are product commitments, not a substitute for jurisdictional review.
9. Plan allowances and AI credits
The proposed Launch, Grow and Scale plans allow respectively 1, 5 and 20 active stores including drafts, 1,000, 10,000 and 100,000 active SKUs, and 2, 10 and 30 team seats. Final allowances and counting scope must be shown before purchase. AI credits of 500, 3,000 and 10,000 respectively are issued each subscription month, expire for that month and do not roll over. Annual plans also receive credits monthly, not all in advance. Allowances must match the plan table and order. Proposed task examples are 1 credit for a short text or single-item translation, 3 for a single-product content pack, 5 for one content page, and 10 for an initial store draft within a limited template. These examples apply only to disclosed length, input, page and model limits, not unlimited content. Show maximum consumption and scope before execution; exceeding scope requires a new estimate and express confirmation first. Failed tasks release reserved credits and automatic retries of the same logical task are not charged again. A deliberately different new task requires confirmation. Credits have no cash value, do not trigger automatic top-ups and cannot block statutory after-sales rights when exhausted.